Process
How VisaTimers keeps cases moving
Accessibility, automation, and clear audit history are built into every phase—from capturing applications to notifying travellers and reporting outcomes.
Phase 1
Capture
Travellers or mobility coordinators complete an accessible form that captures itinerary, application details, and supporting documentation.
- Upload confirmations, invoices, and correspondence to the secure file bucket.
- Collect consent for reminders and notifications with clear GDPR language.
- Automatically tag applications with purpose, destination, and urgency for triage.
Phase 2
Monitor
VisaTimers organises every status update chronologically, including inbound emails parsed via SendGrid and manual notes.
- Status history shows who made the change, when, and any supporting evidence.
- Alerts trigger for pending actions, additional information requests, and travel date thresholds.
- Stripe entitlements unlock more concurrent tracks and advanced alerting rules.
Phase 3
Report
Admin dashboards provide KPIs, exportable audit logs, and geo-segmented insights to inform programme improvements.
- Download CSV or PDF timelines with attachments for compliance reviews.
- Feature flags allow gradual rollout of new workflows per region.
- Analytics integrations capture consent-aware usage metrics.